Privacy Policy - SIV Enterprises
Effective Date: December 9, 2025 Last Updated: December 9, 2025
Contact Information
For privacy-related inquiries, contact us at:
- Email: info@siventerprises.com
- Phone: (214) 444-3275
Introduction
SIV Enterprises LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our freight brokerage and factoring services, visit our website, or interact with us in any capacity.
Information We Collect
Personal Information
We collect the following types of personal information:
From Shippers:
- Company name and business contact information
- Individual contact details (name, email, phone number)
- Billing and payment information
- Shipping addresses and delivery locations
- Load details and shipment information
- Financial information for our services
From Carriers:
- Company name and business information
- Driver information (names, license numbers, contact details)
- DOT numbers and MC numbers
- Insurance information and certificates
- Equipment details and specifications
- Payment and banking information
From Website Visitors:
- IP addresses and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Basic analytics data
Business Information
- Transaction records and load details
- Financial information and payment records
- Communication records (emails, phone calls, messages)
- Performance metrics and service history
How We Collect Information
We collect information through:
- Website forms and account registration
- Email and phone communications
- Service transactions and load bookings
- Third-party integrations including TruckStop load board
- Business partnerships and referrals
- Ascend TMS platform for shipment management
How We Use Your Information
We use your information to:
- Provide freight brokerage and factoring services
- Match shippers with qualified carriers
- Process payments through Frost Bank and Operation Finance, Inc.
- Communicate about shipments and service updates
- Comply with DOT, FMCSA, and other regulatory requirements
- Maintain transaction records as required by 49 CFR §371.3 (3-year retention)
- Improve our services and website functionality
- Provide customer support and resolve issues
- Conduct business operations and analysis
Information Sharing and Disclosure
We may share your information with
Authorized Service Providers:
- Carriers and drivers for load execution
- Shippers for shipment coordination
- Frost Bank for payment processing
- Operation Finance, Inc. (OperFi) for factoring services
- TruckStop load board for freight matching
- Roanoke Insurance Group for insurance administration
Legal Requirements:
- Regulatory authorities (DOT, FMCSA) as required by law
- Law enforcement when legally required
- Courts and legal proceedings
- Compliance with subpoenas and legal orders
Business Transfers:
- In connection with mergers, acquisitions, or asset sales
- To successors in interest to our business
We do not sell your personal information to third parties for their marketing purposes.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your information, including:
- Secure data storage with appropriate access controls
- Encryption of sensitive data in transit
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
Data Retention
We retain your information as follows:
- Transaction records: 3 years and 6 months (FMCSA required 3 years per 49 CFR §371.3, plus 6 months for business purposes)
- Financial records: 7 years (as required by tax and FMCSA regulations)
- Communication records: 3 years and 6 months
- General business records: 3 years and 6 months
Your Rights and Choices
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- File complaints with regulatory authorities
To exercise these rights, contact us at info@siventerprises.com or (214) 444-3275.
Third-Party Services
We use the following third-party services that have their own privacy policies:
- TruckStop: Load board and freight matching services
- Frost Bank: Payment processing and business banking
- Operation Finance, Inc. (OperFi): Factoring and working capital services
- Ascend TMS: Transportation management system and tracking platform
- Roanoke Insurance Group: Insurance administration and certificate management
Interstate and Cross-Border Operations
As we operate across state lines and international borders from our Texas base, we comply with federal transportation regulations and applicable state and international privacy laws where we conduct business. Our service coverage includes:
- All 48 contiguous United States
- Canada (cross-border operations)
- Mexico (cross-border operations)
Industry-Specific Compliance
Transportation Regulations
We comply with all applicable transportation industry regulations, including:
- Federal Motor Carrier Safety Administration (FMCSA) requirements
- Department of Transportation (DOT) regulations
- Interstate Commerce Commission (ICC) successor regulations
- 49 CFR §371.3 (Broker Record Retention Requirements)
- Texas Department of Transportation requirements
Financial Services Compliance
For our factoring services, we comply with:
- Payment processing regulations
- Financial record keeping requirements
- Anti-money laundering requirements
- Tax reporting obligations
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the “Last Updated” date
- Notify you of significant changes via email
- Provide appropriate notice as required by law
Contact Us for Privacy Matters
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Privacy Officer
SIV Enterprises LLC
Email: info@siventerprises.com
Phone: (214) 444-3275
Effective Date
SIV Enterprises
Email: info@siventerprises.com
Phone: (817) 941-8879
Address: 2211 Timberline Dr, Fort Worth, Texas 76119
Effective Date
This Privacy Policy is effective as of December 9, 2025, and applies to all information collected by SIV Enterprises from that date forward.
This Privacy Policy is tailored specifically for SIV Enterprises’ freight brokerage and factoring operations. It complies with federal transportation regulations, FMCSA requirements, and applicable state privacy laws while maintaining flexibility for interstate and cross-border operations.